The Business
Ventrica provides intelligent, multilingual and omni-channel outsourced customer service to a range of blue-chip clients, including UGG Australia, New Look, Jimmy Choo, McDonald’s, Mylan, Canon and Barratt Developments Plc. Ventrica has undergone rapid growth, doubling in size over the last two years.
The Deal
Mobeus provided £9.1 million to invest in this equity release transaction, which provided a partial exit to the founder and then 100% shareholder, Dino Forte.
The Plan
Ventrica is an innovation leader in the changing customer contact service sector. As e-commerce continues to grow, and customers expand their communication channels from the phone to email and social media, companies are increasingly looking to specialists like Ventrica to provide support. With this investment, Ventrica will strengthen its management team and invest in systems to support its rate of growth.
